Need a little extra help
DTHelpDesk is a tool we developed to assist you in troubleshooting website and computer problems. Please make sure you have a support specialist on the telephone before attempting to use this tool.
Privacy Notice
The DTHelpDesk is an application that allows you to share your computer screen with a DualTech Support Specialist. Using this tool creates a one-time connection between your computer and DualTech.
You may terminate the connection at any time using the green HelpDesk icon located on your task bar (lower right hand corner of your screen). Just right click it and select close.
This software is safe and secure. Absolutely no personal data is collected by using this tool.
Download DTHelpDesk
Firefox Download Instructions
Step 1: After clicking Download HelpDesk, you should be prompted to “Save File” or “Cancel”. Choose “Save File”.
Step 2: A Downloads window should pop open indicating the current download and its completion.
Otherwise, the file should have automatically saved to a designated download folder. If you know this folder specifically, go to that folder (typically the Desktop or My Documents), find and double-click this icon:
Step 3: After double-clicking the icon, a Windows Security Warning will appear. Select “Run”, as it is a direct connection to our Support specialist and completely safe.
Step 4: Select the Support Specialist that is currently assisting you. Once selected, you will notice a green connection icon in your taskbar. This indicates that you are successfully connected to our specialist!
Internet Explorer Download Instructions
Step 1: After clicking Download HelpDesk, you should be prompted to “Run” or “Save” the file. Choose “Run”.
Step 2: Another security warning may appear, select “Run” once more.
Step 3: Select the Support Specialist that is currently assisting you. Once selected, you will notice a green connection icon in your taskbar. This indicates that you are successfully connected to our specialist!
